Shipping policy

Last updated: 11 May 2026

Where We Ship

We currently ship to the United Kingdom, United States, Australia, and Canada.

Processing Time & Order Cut-off

  • Processing time: 1–2 business days.
  • Order cut-off: Orders placed by 14:00 (London local time, GMT/BST)on business days are prioritized for same-day processing.
  • Business days: Monday to Friday (excluding public holidays).

Shipping Service & Estimated Delivery

We use a network of carriers depending on destination and service availability (Royal Mail, Evri, USPS, Australia Post, Canada Post and equivalent regional partners). We do not guarantee a specific carrier for any order.

  • Service level: Tracked Standard (single option).
  • Estimated delivery time (after dispatch): 5–12 business days for UK, US, AU, and CA.
  • Tracking: Provided for every order. Track your parcel at covaba.com/account/orders.
  • Signature: Not required; parcels may be delivered to the doorstep or mailbox at the carrier’s discretion.

Shipping Fees

Currently, we offer free standard delivery on every order. Standard shipping fees would normally be displayed at checkout, but we are running a free-shipping program across all orders. From time to time, additional fees may apply (for example, on express options, oversized items, or hard-to-reach areas); any applicable fee will be clearly displayed at checkout before payment, and we will provide reasonable notice if our free-shipping policy changes.

Address Accuracy, PO Boxes & Safeplace

  • PO Boxes: Allowed where supported by the carrier.
  • Safeplace / Authority to Leave: If you request delivery to a safe place, risk of loss passes once the carrier confirms delivery to that location.
  • Address changes: Contact support immediately after checkout. Changes are only possible before dispatch.

Failed Delivery & Return to Sender

  • If delivery is attempted and the parcel is held at a depot, it is typically kept for 5–7 days before being returned to sender (carrier policy may vary).
  • Parcels returned due to incomplete/incorrect address, refusal, or uncollected items may incur a £10 re-delivery/return handling fee (or local-currency equivalent). Original shipping fees (if any) are not refundable in these cases.

Loss & Damage (Shipping-Stage Issues)

These rules cover shipping-stage issues only. Product returns/refunds are covered by our separate Returns & Refunds Policy.

  • Damage on arrival: Notify us within 7 days of delivery with photos of the outer box, shipping label, inner packaging, and the item.
  • Not delivered / missing: If your order has not arrived after the estimated delivery window (5–12 business days), contact us. We will open a carrier investigation if tracking indicates issues or is stagnant.
  • “Delivered” but not received: We will open a carrier investigation. If you purchased shipping insurance at checkout, we will reship immediately without waiting for the investigation outcome.

Warehouses & Cross-Border Dispatch

We ship from our network of partner warehouses across multiple regions, including the UK, US, and Australia. Your order may be dispatched from the warehouse with available stock to meet the quoted delivery time. If your order ships domestically within the UK/US/AU/CA, no import duties are typically due. Orders shipped to other countries (if enabled in the future) may be subject to local taxes and duties payable by the recipient.

Preorders & Split Shipments

  • Preorders: Not currently offered.
  • Split shipments: Rare; may occur at our discretion to avoid delays. You will not be charged extra shipping for splits.

Contact

Support: contact@covaba.com · Phone: +44 7412 844629

Business entity: FRONDIA LLC, 1209 Mountain Road Place Northeast, Albuquerque, New Mexico 87110, United States