Refund policy

Last updated: 28 September 2026

Overview

We offer a 30-day return policy. You have 30 days from the date of delivery to request a return. This policy applies to orders delivered in the United Kingdom, United States, Australia, and Canada. In addition to our store policy, country-specific consumer rights may apply (see below).

Eligibility

  • Items must be in the same condition you received them: unworn or only tried on, clean, and in their original packaging with all accessories (e.g., pins/adapters/tools) and tags.
  • Missing parts or accessories (e.g., pins/adapters/tools) → return not accepted.
  • We accept returns for sale/clearance items under the same conditions.
  • Customized/personalized items (if ever offered) are not eligible for return unless defective under applicable law.

Start a Return (RMA)

To request a return authorisation, contact us at contact@covaba.com or via your account page if enabled. We typically respond within 24 business hours. We will then let you know how and where to send your parcel back. Please do not send items back without prior authorisation: returns sent without our approval will not be accepted. Return shipping costs are the customer’s responsibility, unless the item is defective, damaged, incorrect, or unless otherwise required by applicable law.

Once your return has been authorised, you must hand the parcel to a tracked carrier within 14 calendar days of the date of our return authorisation email. The date shown on your proof of postage will determine whether the deadline has been met.

If the parcel is not shipped within this period, the return authorisation will automatically expire and the return will no longer be accepted under our voluntary 30-day return policy. Any extension must be requested and agreed by us in writing before the deadline.

This deadline applies to returns made under our voluntary return policy. It does not affect any statutory rights you may have regarding faulty, damaged, incorrect or misdescribed goods.

For orders that have already been shipped or are in transit, any refund request related to a return will be reviewed after the parcel has been delivered and, where applicable, after the returned item has been received and inspected.

Who Pays for Return Shipping

  • Change-of-mind returns: The customer is responsible for arranging and covering the full cost of the return, including any charges required for the parcel to reach and be delivered to the designated return facility. We do not provide prepaid return labels or accept charges payable upon delivery.
  • Method: Please use a tracked service and keep the tracking number. Until we receive the parcel, the goods remain your responsibility.

Restocking Fee & Exchanges

  • Refunds (returns): No restocking or processing fee is deducted from approved refunds. Once your return has been received and approved, the eligible refund amount will be issued in accordance with our Returns & Refunds Policy.
  • Exchanges: No restocking fee applies. After we receive and approve your return, we issue a coupon/credit so you can place a new order for the desired item, size, or color.

Condition Assessment & Partial Refunds

All returns are inspected. If items are not in like-new, resellable condition (e.g., signs of wear/soil, missing inner packaging), we may either reject the return or offer a partial refund. If you prefer to keep a slightly damaged item, you may request a partial refund instead of returning it.

Damaged / Defective / Wrong Item

  • Please inspect your order upon delivery and contact us within 7 days if an item is defective, damaged, or incorrect.
  • Provide photo evidence (outer box, shipping label, inner packaging, and item).
  • Remedy: We can arrange a replacement or a refund after verification. (For “delivered but not received” or shipping-stage issues, see our Shipping Policy.)

Non-returnable Situations

  • Items returned without authorization (no RMA) or to the wrong address.
  • Items missing parts/accessories (pins/adapters/tools) or not in like-new condition.
  • Any health/safety risk due to use or soiling (beyond try-on).

Bundles & BOGO

  • Items sold as a bundle must be returned together.
  • Partial returns of a bundle are not accepted unless we explicitly agree to a partial refund arrangement in writing.

Refunds

  • We’ll notify you once your return is received and inspected. If approved, refunds are issued to your original payment method within up to 10 business days.
  • Your bank or card issuer may take additional time to post the refund.
  • Original shipping fees (if any) are non-refundable, unless required by local law.
  • If more than 15 business days have passed since approval, please contact us at contact@covaba.com.

Refused / Unclaimed / Incorrect Address

  • If an order is refused, unclaimed after the carrier’s hold period, or returned due to incorrect/incomplete address, we will refund the item price minus:
    • the actual outbound shipping cost (if any),
    • the carrier’s return charges.
    Note: If a free-shipping promotion applied, we may still deduct the actual outbound cost incurred by us.

Country-Specific Rights

United Kingdom & European Union – 14-Day Cooling-Off

If your order is shipped into the UK or EU, you have a legal right to cancel within 14 days of delivery for any reason. You must return the goods without undue delay; return shipping is at your cost unless we state otherwise. We may withhold the refund until we receive the goods or evidence of return. Items must be in like-new condition with all accessories and packaging.

Australia – Consumer Guarantees

Your rights under the Australian Consumer Law (ACL) apply in addition to our store policy. If a product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, or refund depending on the nature of the failure.

Canada & United States

Local consumer protection laws may provide additional remedies for defective or misdescribed goods. These rights apply alongside our store policy.

Duties & Taxes

Where import duties/taxes are payable by the customer, these are non-refundable by us. If a parcel is refused to avoid duties/taxes and is returned to us, deductions described under “Refused / Unclaimed / Incorrect Address” apply.

Contact

Email: contact@covaba.com
Phone: +44 7412 844629
Business entity: FRONDIA LLC, 1209 Mountain Road Place Northeast, Albuquerque, New Mexico 87110, United States