Questions
What we get asked, all the time.
From sizing to shipping, returns to refunds, everything we've answered before, written like we'd answer it in person.
Section · Essentials
The essentials.
The ten questions we get asked the most, fit, fabric, care, spills, delivery and returns, all in one place.
Will a Covaba cover fit my sofa?
Our covers are not one-size-fits-all by design, that's how covers end up loose. Instead, each stretch cover is sized to a specific sofa shape: Straight in 1 to 4 seats, Corner L for sectionals with a chaise, and U-shape for larger configurations. The Shape Selector on each product page walks you through the choice, and our Size Guide shows exactly where to measure on your sofa before you order.
How does a Covaba cover go on?
A stretch cover takes around ten minutes the first time. Drape it over the frame, tuck the elastic edges under the cushions, and adjust the corners until the fabric sits flat. There are no zippers to align, no buttons, no tools. On our stretch sofa covers, the Shape Selector on the product page guides you to the right fit, Straight, Corner L, or U-shape, so what arrives matches what you've measured.
What is a Covaba cover made of?
Our covers are built from soft-touch microfibre with elastane woven in for stretch. The microfibre gives a smooth, calm hand-feel; the elastane lets the cover hug the frame instead of sitting loose. Selected ranges are finished in jacquard or boucle weaves for added texture and quiet visual depth. Across the range, the goal is the same: a fabric that looks considered, sits flat, and washes well at 30°C.
How do Covaba covers handle daily wear?
Covaba covers are built for daily living. The soft-touch microfibre is woven tight enough to resist surface marks, and the stretch fit holds firm through hours of use. A 30°C wash refreshes the cover between cycles. For pieces that see heavy daily traffic, our Non-Slip range adds grip underneath so the cover stays where it should. Our boucle and jacquard weaves carry texture that lives well with an active home.
How quickly can I remove and re-fit the cover?
Removing a Covaba stretch cover takes under a minute. The soft-touch microfibre is smooth against skin, and the stretch design means there are no rigid zippers or fasteners along the seating surface. When a surface needs refreshing, the cover comes off and goes into the machine, back on the sofa the same day. A second cover in rotation is what most buyers find most practical for everyday use.
How do Covaba covers handle everyday spills?
A Covaba cover sits between everyday life and the sofa underneath, small accidents like coffee rings, crumbs, or the occasional drink land on a layer that comes off and goes in the machine. We do not claim our covers are spill-proof, and we would rather you treated them as a washable refresh than a sealed barrier. Blot quickly with a damp cloth, then run the cover through a wash and let it air-dry back into shape. For pieces you want to protect more visibly, layering a Sofa Throw on top adds a second washable surface you can lift off in seconds.
Does the cover stay in place during everyday use?
Our stretch covers anchor with elastic bands that wrap underneath the sofa frame, which keeps the surface fabric smooth through normal sitting and movement. For sofas that get heavy daily use, our Non-Slip range is built with added grip underneath the seat sections to hold position more firmly. A short re-tuck every few weeks, corners, then along the backrest, keeps any stretch cover looking newly fitted.
How should a Covaba cover be cared for?
Machine wash at 30°C with similar colors, tumble dry on low, and the cover settles back into shape without much fuss. We recommend skipping bleach and high heat, both shorten the life of any refined textile. Stored well between seasons, a Covaba cover stays smooth and true to color over time. Our boucle and jacquard weaves are the most textural choices in the range, and tend to wear in beautifully rather than wear out.
Will the color match what I see on the site?
Every cover is photographed under consistent neutral light to stay true to the actual fabric. Slight tonal shifts are normal between screens and room lighting, a warm bulb at night will read differently from morning daylight. Our palette is intentionally tight: warm neutrals, deep tonal options, and our signature Boucle range, each chosen to sit well across most interiors. If the tone arrives off from what you expected, our returns policy covers you.
How long does delivery take, and what if I need to return?
Standard delivery typically arrives within 3 to 5 working days once your order ships. Each order is tracked end-to-end and we email the tracking link as soon as it leaves the warehouse. If the cover doesn't fit, the color isn't quite right, or you've changed your mind, our refund policy sets out the return window and process. Anything that needs a human answer is handled by our team by email within one working day.
Section · Sizing
Sizing & Fit.
How to measure your sofa, what to do when you're between sizes, and how our covers grip even non-removable cushions.
How do I choose the right size?
Measure your sofa from the outer edge of one armrest to the other (length), and front-to-back of the seat (width). Match to the closest size on each product page, or use the in-page size guide. If you're between sizes or your sofa has thick rolled arms, we recommend sizing up for a more comfortable fit.
Why do two sofas with the same length fit differently?
Sofa length doesn't reflect full outer dimensions. Arm style, cushion thickness, and back depth change the actual fit. Measuring all three dimensions (length, width, height) is the safest way to choose. Refer to our size guide.
Will it fit if my sofa has rolled arms or extra-deep cushions?
Stretch covers adapt to most arm styles and cushion thicknesses. Compare your sofa's outer dimensions against the size guide and consider sizing up if your setup is bulky.
My sofa is L-shape, do I order one or two covers?
Two. Each piece of an L-shape sofa needs its own cover. For U-shape, three. Order one cover per piece, measure each section separately. Browse our stretch sofa covers to build your set.
The cushions on my sofa are non-removable, does a stretch cover still work?
Yes. Our stretch covers are designed to grip around the cushions, even when they're attached to the frame. The fabric tucks into the gaps between the cushions and the seat.
Section · Care
Care & Fabric.
Washing temperatures, water resistance, fade and pilling, and fabric care.
How do I wash a Covaba cover?
Most Covaba covers are machine-washable cold (max 30°C / 86°F), gentle cycle. Tumble dry low or air dry. Specific care instructions are listed on each product page, always check before washing.
Can I machine wash my cover?
Most covers are machine-washable on a gentle cycle at 30°C. Some specific products (like water-repellent wingback covers) may require hand-washing. Always check the product page for specific instructions before washing.
How do Covaba covers handle spills?
Covaba covers are wash-and-rotate textile. Most covers are everyday-use textile, wipe spills quickly and let them air dry. Some specific covers (like our wingback & bergère range) have a water-repellent finish, check the product page for details.
Will the color fade or pill over time?
With proper care, no. Wash cold, avoid direct sunlight when drying, and don't use bleach. Our fabrics are designed for daily use, the weave is dense and the fibres are tightly twisted to resist pilling. After several washes, expect the fabric to soften, that's normal.
Is the fabric tested for skin contact?
Yes. Covaba fabrics are tested for skin contact and built from soft-touch microfibre with high-stretch elastane. The surface is gentle against bare skin and stays smooth through years of use and laundering.
Section · Shipping
Shipping & Order.
Where we ship from, how long it takes, tracking, address changes, and what to do if a parcel goes missing.
Where do you ship from?
We ship from our partner warehouses worldwide, primarily the UK, US and Australia. Your order is dispatched from the warehouse with available stock to meet the quoted delivery time. See our full Shipping Policy for carriers, timelines and fees.
Orders shipped domestically within the UK, US, Australia or Canada usually don't incur import duties. Orders to other countries may be subject to local taxes and duties, payable by the recipient at delivery.
Is shipping free?
Yes. We offer free shipping on all orders. No minimum spend, no exclusions. Full terms in our Shipping Policy.
How long does processing take?
Orders are processed in 1 to 2 business days (Monday to Friday, excluding public holidays).
What is the order cut-off time?
Orders placed before midday (warehouse local time) on business days are prioritised for same-day processing.
How long does delivery take?
Estimated delivery times are shown at checkout and depend on destination and carrier network activity. Processing time is separate from delivery time. See the Shipping Policy for the full window per country.
Will I receive tracking?
Yes. Once your order ships, you'll receive a confirmation email with your tracking link. You can also track your order any time.
Do you require a signature on delivery?
No. Signature is not required. Parcels may be delivered to your doorstep or mailbox at the carrier's discretion.
Can I change my delivery address after ordering?
Write to contact@covaba.com immediately after checkout. Address changes are only possible before dispatch.
Tracking says delivered but I did not receive it. What should I do?
Check safe places and ask neighbours first. If you still cannot locate the parcel, write to contact@covaba.com and we'll help.
What happens if my parcel is returned to sender?
If a parcel is returned due to an incomplete address, refusal, or uncollected items, write to contact@covaba.com and we'll confirm the next steps.
Section · Returns
Returns & Exchanges.
Our 30-day return window, how to start a return, refunds, exchanges, and what to do if something arrived damaged.
What is your return window?
We offer a 30-day return policy. You have 30 days from the date of delivery to request a return. Read the full Returns & Refunds Policy.
How do I start a return?
Write to contact@covaba.com first to request return authorisation. Please don't send items back without authorisation. Once approved, we'll provide the correct return address for your country of delivery.
What condition must returns be in?
Items must be in the same condition you received them: unused or only tried on, clean, and in the original packaging with all accessories and tags. Returns missing parts or accessories may be rejected.
How do returns work?
Start a return within your 30-day window. Full return conditions are set out in our Refund Policy.
Do you offer exchanges?
Yes. After we receive and approve your return, we can issue a coupon or credit so you can place a new order for the desired item, size, or color.
How long do refunds take?
Once your return is received and inspected, approved refunds are issued to your original payment method within up to 10 business days. Your bank may take additional time to post the funds.
My item arrived damaged or I received the wrong item. What should I do?
Inspect your order on delivery and write to contact@covaba.com within 7 days. Please include photos of the outer box, shipping label, inner packaging, and the item so we can help quickly.
Can I return an item if it is stained or used?
Returns must be clean and in like-new condition. If an item is soiled or shows signs of use beyond trying on, the return may be rejected or a partial refund may be offered.
Section · About
About Covaba.
How to reach a real person, where to track your order, and where to read more about us.
How can I contact you?
By email at contact@covaba.com or by phone at +44 7412 844629, a real person reads every email, Monday to Friday, 9am to 5pm. We reply within 24 hours. You can also use our contact form if you prefer. Our team is based at Frondia LLC, 1209 Mountain Road Place Northeast, Albuquerque, New Mexico 87110, United States. If you have an order, include your order number for faster help.
Where can I track my order?
Use the tracking link in your shipping confirmation email. If you can't find it, write to contact@covaba.com with your order number and we'll resend it.
Where can I learn more about Covaba?
Read our story on the about page, what we make, why we make it, and how we think about a room.